LICENSED PRODUCT AND SERVICES AGREEMENT

 

Last Updated: June 2021

Any Agreement between customer herein referred to as Licensee, and DonorNinja, an Illinois corporation, is effective upon the date signed may be terminated by the Licensee upon thirty (30) days written notice.

Fees and Payment Schedule

Recurring Monthly Fees will be per invoiced to Licensee on a Monthly basis on the business day nearest the day of the executed agreement and will become due and payable upon receipt.  Fees will be calculated based on DonorNinja package selected and subject to SUPPLEMENTAL TERMS AND CONDITIONS, Section 1, PRICING AND PROFILE INCREASES. Additional fees for add on services, professional services and third-party integrations will be invoiced as per the above or as agreed to between parties.

1. DEFINITIONS. DonorNinja, the licensor of Licensed Product pursuant to this Agreement, is referred to herein as “DonorNinja” The entity licensing Licensed Product is referred to herein as “Licensee.” This Licensed Product and Services Agreement is referred to herein as the “Agreement.” In addition, the following definitions shall apply:

1.1 Documentation means all written user information, whether in electronic, printed or other format, delivered or made available to Licensee by DonorNinja with respect to Licensed Product, now or in the future, including instructions, manuals, training materials, and other publications that contain, describe, explain or otherwise relate to Licensed Product.

1.2 Embedded Applications means software developed by third parties that may be embedded in or bundled with the software developed by DonorNinja as part of Licensed Product.

1.3 Hosting Services means the hosting of the Licensee’s license to the Licensed Product and Third-Party Software by DonorNinja or its hosting providers from a server farm that is comprised of application, data and remote access servers used to store and run the Licensed Product and Third Party Software, including associated offline components.

1.4 Licensed Product(s) means all software (including Embedded Applications) and subsequent versions provided under Support Services and all related Documentation licensed to Licensee pursuant to this Agreement, now or in the future; provided, however, that Licensed Product shall not include any Third-Party Software.

1.5 Profile Counts means foundational constituents unitized at the donor level. This may include volunteers who are not donors if applicable module is enabled, but volunteers which are members, donors or any combination of constituent types will not duplicate against the profile count.

1.6 Professional Services means data conversion, implementation, site planning, configuration, integration and deployment of the Licensed Products or Hosting Services, application development, training, project management and other consulting services.

1.7 Support Services is defined in section 3.1. of the Support and Services Policies attached hereto.

1.8 Services means Support Services, Hosting Services and Professional Services collectively.

1.9 State Reporting Code (or SRC) means Licensed Product that may be available to Licensee to assist Licensee in meeting specific state reporting requirements and that is designated as State Reporting Code by DonorNinja, where applicable, for a fee and with advanced approval by an authorized DonorNinja representative.

1.10 Third Party Software means any software product designated as Third-Party Software by DonorNinja, and any related documentation supplied to Licensee. Any product designated as Third-Party Software is licensed by an entity other than DonorNinja, under different license terms than those set forth herein. Third Party Software is different from Embedded Applications in that DonorNinja licenses the Embedded Applications to Licensee as part of Licensed Product (but in some cases, such Embedded Applications may be subject to additional license terms as identified herein). DonorNinja is not the licensor of Third-Party Software.

2. LICENSE GRANT

2.1 Basic Terms. Subject to the terms and conditions of this Agreement and the Privacy Policy located at https://www.DonorNinja.com/ customer-contract-privacy-policy, DonorNinja grants to Licensee a restricted, personal, non-exclusive, non-transferable license to use the Licensed Product specified in the DonorNinja’s quotation or acceptance of License purchase order solely to support administrative functions, not to exceed the maximum constituent enrollment as set forth in Section 1 of the Supplemental Terms and Conditions. Licensee’s license will be limited to a specified length of time, or unless this license is terminated or extended under the provisions of this Agreement. In no event may Licensed Product be: (a) used other than at the licensed provider; (b) made available via a network or otherwise to any entity or third party other than the Licensed provider; or (c) used to perform service bureau functions for third parties or to process or manage data for locations other than the Licensed Sites. Licensed Product will be provided by DonorNinja and may be used by Licensee in executable code form only; source code to Licensed Product will not be provided. Licensed Product shall only be used as expressly authorized by this Agreement.

2.2 Copies. Licensee shall not make copies of, otherwise reproduce, or allow any unauthorized and/or third-party access to any Licensed Product, except that: (a) Licensee may make copies of the software component of any Licensed Product, in executable code form, only for backup or archival purposes; and (b) Licensee may make unlimited printed copies for Licensee’s internal use of any Documentation delivered by DonorNinja to Licensee. Licensee shall retain and include all of DonorNinja’s or any third parties’ copyright and other proprietary rights notices on all copies of Licensed Product. Licensee shall not otherwise reproduce Licensed Product.

2.3 Supplemental Terms and Conditions. The product-specific terms and conditions set forth in the Supplemental Terms and Conditions attached hereto are incorporated herein by reference. These additional terms and conditions are applicable to the extent that Licensee licenses any of the specific products or modules listed therein.

3. PROPRIETARY RIGHTS

3.1 Restrictions on Use of the Licensed Product and Services. Licensee shall use the Licensed Products and Services only for the internal business purposes of Licensee. Licensee shall not itself, or through any affiliate, employee, consultant, contractor, agent or other third party: (i) sell, resell, distribute, host, lease, rent, license or sublicense, in whole or in part, the Licensed Products or Services; (ii) decipher, decompile, disassemble, reverse assemble, modify, translate, reverse engineer or otherwise attempt to derive source code, algorithms, tags, specifications, architecture, structure or other elements of the Licensed Products or Services, in whole or in part, for competitive purposes or otherwise; (iii) write or develop any derivative works based upon the Licensed Product or Services; (iv) modify, adapt, translate or otherwise make any changes to the Licensed Products or Services or any part thereof; (vi) use the Licensed Products or Services to provide processing services to third parties, or otherwise use the same on a ‘service bureau’ basis; (vii) disclose or publish, without DonorNinja prior written consent, performance or capacity statistics or the results of any benchmark test performed on the Licensed Products or Services; or (viii) otherwise use or copy the same except as expressly permitted herein. Licensee shall not transfer, assign, provide or otherwise make Licensed Products, Services or this Agreement available to any other party without the prior written consent of DonorNinja. Any attempted sublicense, assignment or transfer of any rights, duties or obligations by Licensee in violation of this Agreement shall be void. Licensee shall hold DonorNinja harmless from claims for damages resulting from Licensee’s misuse of the Licensed Products and Services, including DonorNinja’s intellectual property.

3.2 Intellectual Property Rights. Licensed Product is proprietary to DonorNinja and/or third parties and is protected by copyright, trade secret, and other intellectual property rights. The placement of a copyright notice on any portion of Licensed Product does not mean that such portion has been published and will not derogate any claim of trade secret protection for the same. Title to all complete or partial copies, and all applicable rights to copyrights, patents, trademarks and trade secrets in Licensed Product, are and shall remain the property of DonorNinja or their other owners, as applicable.

3.3 Confidentiality. Licensee agrees to keep Licensed Product confidential and to prevent unauthorized disclosure or use of Licensed Product in Licensee’s possession. Licensee shall notify DonorNinja immediately in writing of any unauthorized use or distribution of Licensed Product of which Licensee becomes aware and shall take all steps necessary to ensure that such unauthorized use or distribution is terminated. For any Licensed Product for which DonorNinja makes available passwords or other user identification technology to access such Licensed Product, Licensee shall advise all users of such passwords or other user identifications that such passwords or user identifications must be maintained in confidence and not transmitted or shared.

4. SUPPORT AND OTHER SERVICES. Any Support and/or Professional Services and/or Hosting Services ordered from DonorNinja by Licensee in connection with the license of Licensed Product shall be provided by DonorNinja pursuant to DonorNinja’s terms, conditions and policies applicable at the time of order to the particular Services purchased. DonorNinja’s current terms, conditions and policies for delivery of Support and Services, which are subject to change from time to time, are attached hereto as the Support and Services Policies. Licensee’s license of Licensed Product does not, by itself, entitle Licensee to any support, upgrades, patches, fixes or the like for Licensed Product; Licensee must maintain a current Support subscription and pay any applicable Support fees to be eligible for Support Services. Support Services must be purchased for all licenses in Licensee’s possession. Support may not be purchased or renewed for a subset of such licenses only. Support Services may not be used as a substitute for Professional Services.

5. FEES AND TAXES. Licensee agrees to pay DonorNinja, in accordance with DonorNinja’s invoice terms, the fees charged for the Licensed Products and related Services and/or other items ordered by Licensee, together with any other charges made in accordance with this Agreement, and all applicable sales, use or other taxes or duties, however designated, except for taxes based on DonorNinja’s net income. Licensee agrees to also pay for DonorNinja’s reasonable travel and lodging expenses for Services performed at Licensee’s premises, at actual cost. If Licensee claims tax exempt status, Licensee agrees to provide evidence of such tax exemption upon DonorNinja’s request. To the extent that such tax exemption cannot be properly claimed or does not extend to certain taxes or transactions, Licensee shall be responsible for any and all taxes and assessments that arise from this Agreement and related transactions (except for taxes based upon DonorNinja’s net income). Licensee shall pay a monthly charge of 1.5% (18% annually) on all amounts not paid when due, or, if a lower maximum rate is established by law, then such lower maximum rate. All pricing set forth in any DonorNinja quotation or invoice is in United States dollars unless otherwise specified.

6. THIRD PARTY SOFTWARE LICENSE TERMS; EMBEDDED APPLICATIONS; OPEN SOURCE SOFTWARE. Any software designated by DonorNinja as Third Party Software is provided to Licensee pursuant to a separate license agreement between Licensee and the third party supplier, which will be provided to Licensee by the third party supplier. All support, warranties, and services related to Third Party Software are provided by the supplier of the Third Party Software under such third party’s terms and conditions, and not by DonorNinja, unless otherwise specifically provided under this Agreement. Only Sections 5, 6, 9 and 12 of this Agreement apply to Third Party Software and any related support and services set forth in this Agreement. In addition, Licensed Product may contain Embedded Applications. If any additional license terms are identified in the Supplemental Terms and Conditions with respect to any Embedded Applications, Licensee shall comply with such conditions with respect to such applications. Certain Embedded Applications may also be subject to “open source” licensing terms. In some cases, the open source licensing terms may conflict with portions of this Agreement, and to the extent of any such conflict, the open source licensing terms shall govern, but only as to the software components subject to those terms. Notwithstanding the foregoing, Licensee acknowledges that if any open source software component is licensed under terms that permit Licensee to modify such component, and if Licensee does so modify such component, then DonorNinja will not be responsible for any incompatibility with such modifications and the remainder of the Licensed Product.

7. COMPATIBLE PLATFORMS/HARDWARE. Licensee is responsible for obtaining and maintaining an appropriate operating environment with the necessary hardware, operating system software and other items required to use and access Licensed Product. DonorNinja will not be responsible for any incompatibility between Licensed Product and any versions of operating systems, hardware, browsers or other products not specifically approved by DonorNinja for Licensee’s use with Licensed Product. DonorNinja will make written requirements available to Licensee at Licensee’s request.

8. LIMITED MEDIA WARRANTY. DonorNinja warrants that the media on which Licensed Product is recorded shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase. Licensee’s exclusive remedy under this Section shall be replacement of the defective media.

9. DISCLAIMER OF OTHER WARRANTIES. LICENSED PRODUCT AN D S E R V I C E S AR E PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND (EXCEPT AS PROVIDED IN SECTION 8), AND DONORNINJA AND ITS LICENSORS EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, POTENTIAL IMPLEMENTATION DELAYS, AND NON-INFRINGEMENT. DONORNINJA DOES NOT WARRANT THAT THE FUNCTIONALITY CONTAINED IN THE LICENSED PRODUCT WILL MEET LICENSEE’S REQUIREMENTS, OR THAT THE OPERATION OF THE LICENSED PRODUCT OR HOSTING SERVICES WILL BE UNINTERRUPTED OR ERROR- FREE, OR THAT DEFECTS IN THE LICENSED PRODUCT WILL BE CORRECTED. FURTHERMORE, DONORNINJA DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE LICENSED PRODUCT OR SERVICES IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, SECURITY OR OTHERWISE. LICENSEE AGREES THAT THE USE OF LICENSED PRODUCT A N D S E R V I C E S IS AT LICENSEE’S OWN RISK. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY DONORNINJA OR A DONORNINJA REPRESENTATIVE SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF ANY WARRANTY. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT FULLY APPLY TO LICENSEE.

10. STATE REPORTING CODE. Unless DonorNinja specifically offers SRC for Licensee’s state, DonorNinja makes no representation that Licensed Product includes any SRC designed to meet the reporting requirements of Licensee’s state. If DonorNinja does offer SRC for Licensee’s state, Licensee acknowledges that the SRC is intended as a tool to assist Licensee in complying with state regulatory requirements; however, DonorNinja does not warrant that the SRC conforms to, or that use of the SRC will ensure Licensee’s compliance with, all state regulatory requirements that may apply or that the SRC will be maintained to conform to such requirements now or in the future. It is Licensee’s, and not DonorNinja’s, responsibility to understand and comply with all such requirements.

11. TERMINATION

11.1 Termination for Breach. DonorNinja shall have the right to suspend performance under this Agreement in the event that Licensee is in breach of any of its obligations under this Agreement. In addition, either party shall have the right to terminate this Agreement in whole or in part upon thirty (30) days written notice to the other party, in the event the other party materially breaches this Agreement and fails to correct such breach within such thirty (30) day period; provided that DonorNinja shall have the right to terminate this Agreement immediately upon written notice in the event that Licensee breaches any of its obligations under Section 3. Licensee further acknowledges that, as breach of the provisions of Section 3 could result in irreparable injury to DonorNinja, DonorNinja shall have the right to seek equitable relief against any actual or threatened breach thereof, without proving actual damages.

11.2 Effects of Termination. In the event of any termination of all or any portion of this Agreement, Licensee shall not be relieved of any obligation to pay any sums of money that have accrued prior to the date of termination. In addition, the provisions of Sections 3, 5, 6, 9, 11, 12 and 13 shall survive termination of this Agreement. Immediately upon any termination of a license for any Licensed Product under this Agreement, Licensee shall, at its own expense, either return to DonorNinja or destroy all copies of such Licensed Product and associated Third Party Software in its possession or control, and shall forward written certification to DonorNinja that all such copies of such Licensed Product and Third Party Software have either been destroyed or returned to DonorNinja.

11.3 Liquidated Damages. In the event that Licensee enters into a multi-year contract with DonorNinja and Licensee terminates the contract or any portion thereof, Licensee agrees to pay DonorNinja the remaining sum due to DonorNinja through the stated term of the contract as liquidated damages, as actual damages being impossible to calculate. This clause shall not apply in the event Licensee terminates this Agreement as a result of DonorNinja’s breach in accordance with Subsection11.1 herein. Notwithstanding the foregoing, Licensee shall not be liable for said liquidated damages in the event that: (i) Licensee provides DonorNinja at least thirty (30) days’ advance notice of termination prior to the effective date anniversary; and (ii) said termination is a result of the non-appropriation of funds for Licensee’s contract. Licensee shall not utilize this clause as a right to terminate the contract for convenience. DonorNinja reserves the right to seek documentation evidencing the non-appropriation of funds.

12. LIMITATION OF LIABILITY. DONORNINJA SHALL NOT BE LIABLE TO LICENSEE FOR ANY SPECIAL, EXEMPLARY, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES; OR LOST PROFITS, LOST FUNDING, LOST SAVINGS, OR LOST OR DAMAGED DATA; OR FOR CLAIMS OF A THIRD PARTY; ARISING OUT OF THIS AGREEMENT, LICENSED PRODUCT, THIRD PARTY SOFTWARE, SUPPORT, SERVICES, OR OTHER ITEMS PROVIDED, OR THE USE OR INABILITY TO USE ANY OF THE FOREGOING, EVEN IF DONORNINJA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE. IN ANY EVENT, IN RESPECT OF ANY CLAIM, DEMAND OR ACTION ARISING OUT OF THIS AGREEMENT, LICENSEE SHALL BE LIMITED TO RECEIVING ACTUAL AND DIRECT DAMAGES IN A MAXIMUM AGGREGATE AMOUNT EQUAL TO THE CHARGES PAID BY LICENSEE TO DONORNINJA HEREUNDER FOR THE APPLICABLE LICENSED PRODUCT, ITEM OR SERVICE ON WHICH THE CLAIM IS BASED IN THE PREVIOUS TWELVE (12) MONTHS. IN ADDITION, IN NO EVENT WILL THE LIABILITY OF DONORNINJA RELATING TO SUPPORT SERVICES OR HOSTING SERVICES EXCEED THE TOTAL AMOUNT OF MONEY PAID BY LICENSEE TO DONORNINJA DURING THE IMMEDIATELY PRECEDING TWELVE (12) MONTH PERIOD WITH RESPECT TO THE PARTICULAR SUPPORT SERVICES OR HOSTING SERVICES ON WHICH THE CLAIM IS BASED.

13. GENERAL

13.1 Governing Law. THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE STATE OF ILLINIOS. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. This Agreement shall not be subject to the Uniform Computer Information Transactions Act.

13.2 Compliance Verification. During the term of the Agreement and for a period of one year following its termination, DonorNinja shall have the right to verify Licensee’s full compliance with the terms and requirements of the Agreement. Licensee shall (A) provide any assistance reasonably requested by DonorNinja or its designee in conducting any such audit, including installing and operating audit software, (B) make requested personnel, records, and information available to DonorNinja or its designee, and (C) in all cases, provide such assistance, personnel, records, systems access and information in an expeditious manner to facilitate the timely completion of such compliance verification. If such verification process reveals any noncompliance, Licensee shall reimburse DonorNinja for the reasonable costs and expenses of such verification process incurred by DonorNinja (including but not limited to reasonable attorneys’ fees), and Licensee shall promptly cure any such noncompliance; provided, however, that the obligations under this section do not constitute a waiver of DonorNinja’s termination rights and do not affect DonorNinja’s right to payment for Services and interest fees related to usage in excess of the quantities purchased.

13.3 General Provisions. Neither party shall be held liable to the other party for failure of performance where such failure is caused by supervening conditions beyond that party’s control, including acts of God, civil disturbance, strikes or labor disputes. If any provision of this Agreement is invalid or unenforceable under any applicable statute or rule of law, this Agreement shall be enforced to the maximum extent possible to effectuate the original express intent of the parties. Licensee may bring no action arising out of this Agreement, regardless of form, more than one (1) year after the cause of action has arisen. Licensee agrees that the terms of this Agreement, including all pricing for DonorNinja’s products and services, shall be kept confidential and not disclosed to any third party without the prior written consent of DonorNinja.

13.4 Facilities. Licensee acknowledges that certain Services are intended to be performed by DonorNinja off-site (e.g., through remote communication capabilities). If any portion of the work will be performed on Licensee’s premises, Licensee agrees to provide appropriate access to utilities, work space and other on-site accommodations reasonably necessary to enable DonorNinja to perform such work.

13.5 Confidentiality. DonorNinja agrees to use commercially reasonable efforts to maintain the confidentiality of Licensee confidential information that is disclosed to DonorNinja in connection with the performance of services, and to use such Licensee confidential information solely for purposes of performing services hereunder. DonorNinja shall require its employees, agents and subcontractors performing work hereunder to do likewise. For purposes of this Section, “Licensee confidential information” shall mean any constituent or personnel data belonging to Licensee, or any other Licensee information or data labeled or identified as confidential at the time of disclosure, provided, however, that this definition and the obligations of this Section shall not extend to any information that: (a) is or becomes publicly known through no fault or negligence of DonorNinja; (b) is or becomes lawfully available from a third party without restriction; (c) is independently developed by DonorNinja; or (d) is disclosed without restriction by Licensee to any third party at any time.

13.6 Limited License. Licensee grants to DonorNinja a non- exclusive, royalty free license, to use equipment, software, Licensee data or other material of Licensee solely for the purpose of performing its obligations under the Agreement. However, DonorNinja may use and distribute the Licensee data for any lawful purpose outside the scope of the Agreement, provided always that such Data must be aggregated and/or de-identified.

13.7 Export. Without in any way limiting the restrictions on transfer set forth elsewhere in this Agreement, Licensee specifically agrees that Licensee will not, directly or indirectly, export or transfer any export- controlled commodity, technical data or software: (a) in violation of any laws, regulations, rules or other limitations imposed by any government authority; or (b) to any country for which an export license or other governmental approval is required at the time of export, without first obtaining all necessary licenses or other approvals.

13.8 U.S. Government Restricted Rights. Licensed Product is a “commercial item” as that term is defined in 48 C.F.R. §2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are defined in 48 C.F.R. §12.212 and 48 C.F.R. §227.7202, as applicable, and all as amended from time to time. Consistent with 48 C.F.R. §12.212, 48 C.F.R. §227.7202 and 48 C.F.R. §52.227-19, and other relevant sections of the Code of Federal Regulations, as applicable, and all as amended from time to time, all U.S. Government end users acquire Licensed Product only with those rights set forth herein.

13.9 Entire Agreement. This Agreement, inclusive of the Supplemental Terms and Conditions and the Support and Services Policies incorporated herein, or any addendums, amendments, and/or exhibits mutually executed and attached hereto, constitutes the complete and entire agreement between the parties with respect to its subject matter, and supersedes all prior discussions, understandings, arrangements, proposals and negotiations with respect to same. The terms and conditions of this Agreement shall prevail notwithstanding any variance with the terms and conditions of any purchase order or other documentation submitted by Licensee with respect to Licensed Product or any related support or services, and DonorNinja hereby refuses any such different or additional provisions in purchase orders or other documents. By mutual agreement of the parties, this Agreement is effective upon receipt and supersedes all prior Agreements entered into by the parties, the parties’ agents, and/or the parties’ previous affiliates. This Agreement shall not be modified or amended without the written agreement of both parties.

SUPPLEMENTAL TERMS AND CONDITIONS

1. PRICING; PROFILE INCREASES. License pricing for Licensed Product is based on profile count. If an increase in profile count in excess of tier cap occurs, then Licensee shall pay additional license and support fees to DonorNinja in accordance with DonorNinja’s invoice.

2. HARDWARE. If, in conjunction with Licensee’s licensure of Licensed Product, Licensee is purchasing any hardware through DonorNinja, Licensee acknowledges that such hardware purchase is being facilitated by DonorNinja as an accommodation to Licensee only. The warranties on any hardware not manufactured by DonorNinja will be limited to those provided by the manufacturers of such hardware and/or the vendors through which such hardware is being supplied. DonorNinja will pass through any manufacturer’s or other vendor’s warranty to the extent permitted by the manufacturer or other vendor, as applicable. Licensee agrees to look solely to the applicable manufacturer or other vendor, and not to DonorNinja, to fulfill any such warranties and any maintenance, repair, support, or other service obligations related to such hardware. Unless otherwise specifically agreed to in writing by DonorNinja, DonorNinja does not provide support for any of the hardware or third party software being purchased by Licensee through DonorNinja. Any requests for such support should be directed to the applicable hardware or software manufacturer. Licensee further agrees that any claims related to any such hardware, whether for breach of warranty or otherwise, must be made directly against the applicable manufacturer or other vendor, and not against DonorNinja, and that DonorNinja shall have no liability whatsoever in connection with such claims.

SUPPORT AND SERVICES POLICIES

1. SUPPORT SERVICES

1. Definitions. Capitalized terms not defined herein shall have the meanings assigned to them in the applicable Licensed Product Agreement (“Agreement”) between Licensee and DonorNinja to which these Support and Services Policies (“Policies”) are attached. In addition, for purposes of these Policies, the following definitions shall apply:

Errors shall mean a reproducible failure of Licensed Product to operate in accordance with its standard Documentation, despite the proper installation and use of Licensed Product in a proper operating environment and on hardware and system software sufficient to meet DonorNinja’s then-current minimum requirements, which are subject to change as New Versions are released. User mistakes are not Errors within the meaning of these Policies. Errors may be due to problems in Licensed Product, the Documentation, or both.

Fix shall mean a patch, service pack or corrective update of Licensed Product that DonorNinja may prepare in its discretion on an interim basis, prior to issuance of a New Version, to correct programming Errors that prevent or obstruct normal operation of Licensed Product in accordance with the applicable then-current Documentation.

New Products shall mean new products, programs or modules developed by DonorNinja that provide features, functions or applications not included in the Licensed Product originally licensed by Licensee and for which additional license fees apply as determined by DonorNinja. A New Product may be usable with or in addition to the Licensed Product originally licensed by Licensee. New Products will be licensed to Licensee under the terms of DonorNinja’s then-current license agreement only after payment of applicable fees.

New Version shall mean an updated version of Licensed Product issued by DonorNinja, which may include Fixes, together with such other modifications, updates, enhancements and improvements to Licensed Product that DonorNinja may, in its discretion, develop and deem ready for distribution and that DonorNinja standardly provides to all customers with a current support subscription to such Licensed Product.

Support Services shall mean those support services described in Section 3.1 below that will be provided hereunder with respect to Licensed Product during Licensee’s Support Term.

Support Term shall mean the length of time Support Services are to be provided hereunder and for which Licensee has paid any applicable Support Services fees, including any initial Support Term and any renewal Support Terms.

Telephone and E-mail Support shall mean telephone and e-mail support services, available Monday through Friday, during DonorNinja’s normal business hours, exclusive of DonorNinja’s holidays, regarding Licensee’s use of Licensed Product and any problems that Licensee experiences in using Licensed Product.

2. Support Term; Fees. Support Services for Licensed Product are available at an additional cost. For Support Services purchased concurrently with Licensee’s license to Licensed Product, Licensee’s initial Support Term will begin upon shipment (FOB DonorNinja’s place of shipment) of Licensed Product (or, in the case of Licensed Product made available for download electronically, upon DonorNinja’s provision of the necessary licensing information to enable Licensee to download Licensed Product) and terminate one (1) year thereafter, unless a different Support Term is specified in DonorNinja’s written acknowledgment of Licensee’s order, or unless terminated earlier in accordance with the terms of these Policies or the Agreement. Either party may terminate the provision of Support Services as of the end of the then- current Support Term by providing written notice to the other party prior to the end of the then-current Support Term that such party does not wish to renew the Support Term. Licensee shall provide written notice of non-renewal at least thirty (30) days prior to the applicable Support Term. If no notice of non-renewal is given by either party, the Support Term will automatically renew for the applicable renewal term stated on DonorNinja’s renewal invoice at the then current Support fees; otherwise, Licensee’s Support Term will terminate at the end of Licensee’s current paid-up Support Term. If Licensee’s Support Term is so terminated due to non-payment, and then DonorNinja subsequently reinstates Licensee’s access to support, such reinstated access shall remain subject to the terms of these Policies and payment of applicable reinstatement fees. DonorNinja reserves the right to charge reinstatement fees in the event deactivated licenses are reactivated. For the initial Support Term, Licensee shall pay the charges specified in DonorNinja’s initial invoice. For renewal Support Terms, Licensee shall pay DonorNinja’s then-current annual Support Services fees. DonorNinja may supply new or modified Support and Services Policies or other terms and conditions to Licensee related to the provision of Support Services in a renewal term, in which event such new or modified Support and Services Policies or other terms and conditions will govern DonorNinja’s provision of Support Services in such renewal term.

3. Support Services Scope. DonorNinja, or an entity under contract with and authorized by DonorNinja to provide Support Services, will provide Support Services for Licensed Product during the Support Term. The scope of Support Services shall be as follows:

3.1 Support. Support Services, if so purchased, shall include: (a) Telephone and E-mail Support; (b) access to an online support website, as maintained by DonorNinja for customers maintaining a current support subscription; (c) Fixes, as developed and made generally available by DonorNinja in its discretion to address Errors that Licensee is experiencing in using Licensed Product; and (d) New Versions, as developed and made generally available by DonorNinja. Support Services do not include New Products. DonorNinja determines, in its sole discretion, what constitutes a New Product (for which additional license fees apply), and what improvements and enhancements to existing Licensed Product functionality are to be included in a New Version (and are therefore provided at no charge to customers with a current support subscription).

3.2 Custom Programs. For any custom programs developed for Licensee by DonorNinja, Support Services are available only on a time and materials basis at DonorNinja’s current rates and charges for these services; support for custom programs is not included in Support Services. In addition, to the extent that Licensed Product includes any functionality that allows Licensee to customize screens or reports, DonorNinja will support the application infrastructure utilized to create such customizations but will not be responsible for supporting any such customizations.

3.3 Requisite Training. In order to receive Support Services described herein, Licensee must purchase appropriate training regarding the use and operation of Licensed Product. Telephone and E-mail Support may be limited to a specified number of authorized representatives of Licensee who have been appropriately trained.

4. Authorized Representatives. If Licensee has purchased Support Services for the Licensed Product from DonorNinja, then in order to receive such Support Services, Licensee shall identify to DonorNinja up to two (2) people who will contact DonorNinja with any technical and product questions (“Authorized Representatives”). If it is desired that additional Authorized Representatives be permitted to contact DonorNinja for Support, Licensee must pay additional Support fees for such additional Authorized Representatives. All such Authorized Representatives shall complete, at a minimum, DonorNinja’s Initial Product Training for the Licensed Product. Licensee shall provide DonorNinja with a written list of its Authorized Representatives as part of the implementation process for the Licensed Product, and shall keep DonorNinja informed of replacements for Authorized Representatives as soon as possible after the replacements occur.

5. Licensee’s Other Responsibilities. To receive Support Services, Licensee shall: (a) report Errors or suspected Errors for which Support Services are needed, and supply DonorNinja with sufficient information and data to reproduce the Error; (b) procure, install, operate and maintain hardware, operating systems and other software that are compatible with the most current supported version of Licensed Product; (c) establish adequate operational back-up provisions in the event of malfunctions or Errors; (d) maintain an operating environment free of any modifications or other programming that might interfere with the functioning of Licensed Product; (e) maintain hardware and system software consistent with DonorNinja’s minimum requirements; and (f) timely install all Fixes and New Versions supplied by DonorNinja in the proper sequence, and have the most current version of Licensed Product installed. Licensee acknowledges that Fixes and New Versions may be made available electronically, and that, in some cases, DonorNinja may maintain e-mail distribution lists that are used to notify customers of the availability of Fixes and New Versions and to provide other information to customers that are maintaining a current support subscription. Licensee shall be responsible for including the appropriate Licensee personnel on any such e-mail distribution lists of DonorNinja so that Licensee receives such notifications and other information.

6. Support For Prior Versions. Licensee must timely install all Fixes and New Versions to receive Support Services. In some cases, it may not be practical for certain customers to install a New Version immediately upon release. Therefore, DonorNinja may, in its discretion, continue to provide Telephone and E-mail Support for the prior version of Licensed Product for a period of time after release of a New Version. Licensee acknowledges that Fixes and other code maintenance will not be available for prior versions of Licensed Product (including SRC) after the release of a New Version.

1. PROFESSIONAL SERVICES

1. Fees and Expenses. In addition to providing Support Services during the Support Term, DonorNinja will perform such other Professional Services (training, installation, consulting, project management, etc.) as may be specified in DonorNinja’s written acknowledgment of Licensee’s order, or as may be subsequently agreed upon by the parties; provided that DonorNinja may, at its option, arrange for any such services to be performed by another entity on behalf of DonorNinja. Licensee agrees to pay for such services at the rates and charges specified in DonorNinja’s written acknowledgment of Licensee’s order, or, for work subsequently requested, at the rates agreed upon by Licensee and DonorNinja for such subsequent work. DonorNinja reserves the right to require a purchase order or equivalent documentation from Licensee prior to performing any such Services, or to require prepayment of certain Services. Unless otherwise specified, all rates quoted are for services to be performed during DonorNinja’s normal business hours; additional charges may apply for evenings, weekends or holidays. Licensee shall also pay DonorNinja for travel expenses (lodging, meals, transportation and other related expenses) incurred in the performance of services. All such additional charges will be due and payable concurrently with payment for services. DonorNinja reserves the right to impose a minimum labor charge for each on-site visit. The rates and charges specified in DonorNinja’s acknowledgment of Licensee’s order shall apply to those services originally ordered; however, DonorNinja reserves the right to change service rates or other terms as a condition of entering into any subsequent service engagement. In the event that Licensee pays in advance for any services, all services must be scheduled and delivered within twelve

(12) months of such payment, unless otherwise agreed in writing by DonorNinja; any portion of any prepaid services amount that has not been used by Licensee toward services actually rendered within such twelve (12) month period shall be forfeited.

2. Training. DonorNinja reserves the right to limit the number of persons permitted to attend any training class in accordance with DonorNinja’s training standards.

3. Services Cancellation. Licensee shall pay a cancellation charge equal to fifty percent (50%) of the services fee and any non- refundable expenses incurred by DonorNinja if Licensee cancels any scheduled professional services less than fourteen (14) days before the occurrence of any service dates that DonorNinja has scheduled at Licensee’s request.

4. Ownership Of Materials. DonorNinja shall be the owner of all copyrights, patent rights and other intellectual property rights in any software code, documentation, reports or other deliverables (collectively, “Deliverables”) created for or provided to Licensee pursuant to Professional Services. Provided that Licensee pays DonorNinja all fees and expenses associated with the development and provision of such Deliverables, Licensee shall have a paid-up, royalty-free license to use such Deliverables for Licensee’s internal use only, solely for the purpose for which such Deliverables were provided. Nothing in this Agreement shall prevent DonorNinja from providing any Deliverables to DonorNinja’s other customers or third parties. Notwithstanding the foregoing, DonorNinja acknowledges and agrees that any Licensee confidential information (as defined in Section 13.5 of these Policies) that is incorporated into any Deliverable remains subject to the provisions of such Section.

III. HOSTING SERVICES

1. Availability. Licensee acknowledges and agrees that the Licensed Product may be inaccessible or inoperable from time to time due to planned maintenance or to causes that are beyond the control of DonorNinja or are not reasonably foreseeable by DonorNinja, including, but not limited to: the interruption or failure of telecommunication or digital transmission links; hostile network attacks; network congestion; or other failures (collectively “Downtime”). DonorNinja shall use commercially reasonable efforts to minimize any disruption, inaccessibility and/or inoperability of the Licensed Product caused by Downtime, whether scheduled or not.

2. Acceptable Use Policy. Licensee acknowledges and agrees that DonorNinja does not monitor or police the content of communications or data of Licensee or its users transmitted through the Services, and that DonorNinja shall not be responsible for the content of any such communications or transmissions. Licensee shall use the Services exclusively for authorized and legal purposes, consistent with all applicable laws and regulations and DonorNinja’s policies. Licensee agrees not to post or upload any content or data which (a) is libelous, defamatory, obscene, pornographic, abusive, harassing or threatening; (b) violates the rights of others, such as data which infringes on any intellectual property rights or violates any right of privacy or publicity; or (c) otherwise violates any applicable law. DonorNinja may remove any violating content posted or transmitted through the Hosting Services, without notice to Licensee. DonorNinja may suspend or terminate any user’s access to the Hosting Services upon notice in the event that DonorNinja reasonably determines that such user has violated the terms and conditions of this Agreement.

3. Security. Licensee will not: (a) breach or attempt to breach the security of the Hosting Services or any network, servers, data, computers or other hardware relating to or used in connection with the Hosting Services, or any third party that is hosting or interfacing with any part of the Hosting Services; or (b) use or distribute through the Hosting Services any software, files or other tools or devices designed to interfere with or compromise the privacy, security or use of the Hosting Services or the operations or assets of any other customer of DonorNinja or any third party. Licensee will comply with the user authentication requirements for use of the Hosting Services. Licensee is solely responsible for monitoring its authorized users’ access to and use of the Hosting Services. DonorNinja has no obligation to verify the identity of any person who gains access to the Hosting Services by means of an access ID. Any failure by any authorized user to comply with the Agreement shall be deemed to be a material breach by Licensee, and DonorNinja shall not be liable for any damages incurred by Licensee or any third party resulting from such breach. Licensee must immediately take all necessary steps, including providing notice to DonorNinja, to effect the termination of an access ID for any authorized user if there is any compromise in the security of that access ID or if unauthorized use is suspected or has occurred.

4. Data. Licensee has sole responsibility for the legality, reliability, integrity, accuracy and quality of the data it processes through and submit to the Hosting Services.